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Home / Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship within the USA, Canada and Mexico. International shipping may be available upon request—please contact us for details.

What payment methods do you accept?

We accept credit/debit cards, PayPal, GPay and Apple Pay.

How long does shipping take?

Processing time is typically 2 business days (excluding weekends/holidays). Delivery times vary based on location and shipping method.

Do you offer refunds or exchanges?

Due to the handmade nature of our products, we do not offer refunds. However, exchanges or store credit may be available for defective or damaged items. Please contact us within 5 days of delivery.

Hand-Beaded Bags (Acrylic & Czech Glass beads)

Are the beads durable?

Yes! Our acrylic and Czech glass beads are high-quality and securely stitched. However, avoid excessive pulling or harsh handling to maintain longevity.

How should I clean my beaded bag?

Gently spot-clean with a damp cloth. Avoid submerging in water or using harsh chemicals.

Can I request a custom design?

No. We do not create custom designs.

Leather & Synthetic Slides

Is the leather real?

Most of our slides are made with genuine leather (clearly labeled). Some designs use high-quality synthetic materials for affordability.

 How do I care for leather slides?

Use a leather conditioner to maintain softness. Keep them dry and avoid prolonged sun exposure.

Are the slides comfortable for wide feet?

Our designs are made regular fit.

Custom Orders & Wholesale

Can I order in bulk for events/resale?

Yes! We offer wholesale discounts for bulk orders. Email us at ivybarber@gmail.com for pricing and terms.

How long do custom orders take?

Timelines vary based on complexity (4-8weeks). We’ll provide an estimate when you place your request.

Have more questions?

Reach out at hello@ivybarber.com or DM us on instagram ivy_barber_usa We’re happy to help.

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